Summary
The Client Advisor represents the brand and delivers exceptional client experiences in a luxury retail environment. The role builds lasting client relationships while achieving individual and store sales goals.
Responsibilities
- Welcome clients, identify their needs, and guide them through the brand and product assortment.
- Develop client relationships through engaging conversations and proactive outreach.
- Meet or exceed sales goals and key performance indicators, reviewing results and adjusting sales approaches as needed.
- Maintain product knowledge, support inventory activities, and follow up on customer charge sends, repairs, and holds.
- Collaborate with the team and store leadership, uphold company policies, and maintain visual merchandising and brand standards.
Requirements
- At least 2 years of retail experience, preferably in a luxury environment; relevant hospitality or client-service experience may be considered.
- Excellent interpersonal and communication skills, with a client-centric and collaborative approach.
- Fashion-forward, dependable, punctual, and flexible, with a professional presentation.
- Fluent written and verbal English; additional languages are preferred.
- Technologically savvy, with proficiency in Microsoft tools.
