Client Advisor, Contact Center - Seasonal

Summary

Based remotely in Dallas, the Seasonal Client Advisor supports Tiffany clients across phone, email, and live messaging to deliver luxury, best-in-class experiences and drive sales. The role focuses on authentic verbal and written communication, product storytelling, and meeting sales targets while building long-term client relationships. This position is commission eligible and requires flexibility to work varied schedules including evenings, weekends, and holidays.

Responsibilities

• Achieve and exceed individual sales targets and conversion goals.
• Deliver elevated client experiences across phone, email, and live messaging channels.
• Resolve client matters effectively and empathetically, escalating urgent issues as needed.
• Proactively recommend products and demonstrate brand storytelling and product knowledge to drive conversion.
• Collect relevant client information to support relationship building and future outreach.
• Follow all policies, processes, and compliance requirements.

Requirements

• Sales experience with a client-first mindset.
• Excellent verbal and written communication skills and high energy.
• Strong computer skills and ability to multitask across multiple software platforms and contact channels.
• Flexibility to work varied schedules including days, evenings, nights, weekends, and holidays.
• Authorization to work in the United States.
• Preferred: contact center or retail experience, luxury background, and knowledge of the jewelry industry.