Summary
Client Advisor responsible for delivering exceptional luxury retail service at the Las Vegas Crystals store, driving sales through client outreach and appointments, and supporting store operations under the Store Manager. The role focuses on achieving monthly sales goals, maintaining client profiles, and upholding brand presentation standards while continuously developing product knowledge.
Responsibilities
- Meet and exceed monthly sales goals and key performance indicators through client outreach and appointments
- Utilize brand selling techniques including cross-selling, multiple selling, and upselling to maximize transactions
- Develop and maintain strong client relationships and keep client profile records updated
- Support store opening and closing procedures and assist with cycle counts and light cleaning duties
- Maintain visual standards including merchandise presentation, signage, and lighting
- Participate in training to sustain high level of product knowledge on all collections
- Assist with in-store events, new collection deliveries, and brand initiatives
- Be mobile on the sales floor for extended periods and available for specified shift patterns and seasonal requirements
- Comply with company policies and foster a respectful work environment
Requirements
- 1-2 years of previous retail sales or customer service experience, preferably in luxury retail
- Proven ability to achieve and exceed sales goals and KPIs
- Strong verbal and written communication skills and a team-oriented attitude
- Polished professional appearance and strong work ethic
- Ability to build and maintain a loyal client following
- Availability to work closing shifts multiple times per week, weekends, annual inventory, and holiday season
- Ability to climb a ladder and lift packages weighing 5-8 lbs regularly
- Willingness to learn and receive feedback to improve performance
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