Summary
Client Advisor responsible for building and maintaining lasting relationships with luxury clients while achieving sales targets and representing brand heritage. Role emphasizes personalized service, CRM use, visual standards, and collaboration to support store performance.
Responsibilities
- Meet or surpass monthly and yearly sales objectives.
- Deliver outstanding personalized customer service grounded in product and brand knowledge.
- Exceed individual KPI targets and maintain an organized client book.
- Use CRM tools to record customer information and drive personalized outreach.
- Promote store events via email, phone, and personal notes.
- Contribute to visual presentation and uphold brand image standards.
- Maintain sales floor and stockroom organization and assist with housekeeping.
- Support shipping receiving and inventory control as requested.
- Collaborate with colleagues to foster a positive workplace.
Requirements
- Over three years of luxury fashion sales experience in a retail environment.
- Proven track record of exceeding individual and store targets.
- Excellent verbal and written communication skills.
- Strong organizational skills and ability to manage multiple tasks.
- Team oriented with a collaborative mindset.
- Ability to thrive in a fast paced environment and adapt to customer needs.
- Willingness to work a flexible schedule including evenings weekends and holidays.
- Foreign language knowledge is a plus.
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