Summary
The Client Advisor represents the brand and its values while delivering an exceptional luxury shopping experience. This role builds lasting client relationships, supports individual and team sales, and develops customer loyalty.
Responsibilities
- Welcome clients, understand their needs, and provide personalized service throughout the in-store customer journey.
- Capture client information in the company CRM and maintain relationships to create future sales opportunities.
- Promote omnichannel services, cross-sell across departments, and work toward individual sales targets and KPIs.
- Maintain product and fashion knowledge, uphold shop-floor and visual presentation standards, and follow stock and security procedures.
- Collaborate with colleagues, contribute to a positive working environment, and address customer complaints with support from a manager when needed.
Requirements
- Passion for selling, retail, luxury fashion, art, and design.
- Experience building long-term client relationships.
- Excellent communication and interpersonal skills, with the ability to work independently and as part of a team.
- Self-motivated, resilient, ambitious, results-driven, and skilled at problem solving.
- Product-category knowledge and fluency in English; additional languages are an asset.
