Summary
The Client Advisor is a brand ambassador responsible for delivering best-in-class service to deepen client connections, achieve sales objectives, and provide an elevated luxury experience both in-store and remotely. The role focuses on personalized client engagement, product expertise, and contributing to store operations and visual standards.
Responsibilities
- Proactively engage clients to build strong relationships and deliver personalized service.
- Drive individual and team sales results by maximizing selling opportunities in-store and remotely.
- Use storytelling and product knowledge to advise clients and support purchasing decisions.
- Promote virtual appointments and distance sales to create additional selling opportunities.
- Maintain accurate POS transactions and capture client information for a unified client perspective.
- Participate in stock maintenance, inventories, and general store administration.
- Uphold visual display standards and company grooming guidelines.
- Collaborate with team members and contribute to a positive client journey and operational excellence.
Requirements
- Minimum 2 years of luxury fashion sales experience with a strong track record.
- Proven ability to drive and exceed individual and store results.
- Deep knowledge of and passion for fashion and luxury products.
- Excellent communication skills and commercial awareness.
- Flexibility to work retail schedules including evenings, weekends, and holidays.
- High degree of professionalism, integrity, and ability to build trust with clients and colleagues.
- Ability to adapt to different clients and fast-moving environments.
We have summarized this job description for you, click apply to see more details from the employer.
