Summary
The Client Advisor represents the brand and delivers exceptional luxury retail experiences. This role builds lasting client relationships, achieves individual and store performance goals, and supports daily boutique operations.
Responsibilities
- Welcome clients, provide personalized service, and build relationships through clienteling, outreach, and follow-up.
- Achieve sales goals and key performance indicators while maintaining expert knowledge of collections and brand heritage.
- Process transactions, orders, omnichannel services, repairs, and after-sales requests accurately.
- Support inventory activities, visual merchandising, store organization, and daily operations.
- Collaborate with colleagues, uphold company policies, and protect confidential information.
Requirements
- At least two years of luxury retail, premium retail, hospitality, or other client-focused experience.
- Proven ability to achieve sales goals while delivering exceptional client experiences.
- Strong communication, interpersonal, organizational, and relationship-building skills.
- Comfort using POS systems, retail technology, clienteling applications, and Microsoft Office.
- Professional presentation, adaptability, reliability, and a collaborative approach; additional language skills are a plus.
