Summary
The Client Advisor is a brand ambassador who delivers exceptional client experiences, discovers client needs, cultivates relationships, and supports store goals. Reporting to a manager, the role also supports visual merchandising or training duties as needed and contributes to a positive team environment.
Responsibilities
- Welcome clients and provide high quality client service in line with brand standards
- Develop and cultivate long lasting client relationships through engagement and clientele management
- Proactively reach out to existing clients and develop new clients to drive sales
- Achieve and exceed individual sales goals and key performance indicators
- Review personal KPI performance and adjust sales approach to improve results
- Support inventory preparation and execution as necessary
- Follow up on customer charge sends, repairs, and holds
- Support and maintain visual merchandising standards
- Collaborate with store leadership to adhere to company policies and procedures
Requirements
- Minimum 2 years of retail experience, preferably in a luxury environment
- Alternative client oriented experience in hospitality is acceptable
- Team oriented with excellent interpersonal and communication skills
- Professional presentation and strong verbal and written communication
- Dependable, punctual, and flexible with ability to perform varied tasks
- Ability to communicate in English required; additional languages preferred
- Technologically savvy with proficiency in Microsoft tools such as Word Excel and Outlook
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