Client Advisor

As a Client Advisor at IWC in Dallas, you will be responsible for delivering an exceptional client experience and achieving personal and boutique sales targets. You will act as an ambassador for IWC, ensuring client satisfaction and representing the brand both inside and outside the boutique.

• Host clients and stakeholders, providing personalized customer experiences.
• Sell watches, accessories, and services, exceeding turnover targets set by the Boutique Manager.
• Identify and create sales opportunities both inside and outside the boutique.
• Establish and maintain strong personal relationships with clients from diverse backgrounds.
• Manage client database and clienteling activities daily.
• Handle customer service requests and processes.
• Maintain boutique according to global IWC visual merchandising standards.
• Participate in boutique administration and elevate BTQ KPI.

• 3-5 years of experience in sales or hospitality.
• Fluent in English and comfortable with video chat software.
• Strong team player with excellent communication skills.
• Result-oriented, driven, and able to work independently.
• High emotional intelligence and understanding of luxury experience.
• Creative, curious, and versatile with good interpersonal skills.