SummaryAs a Client Advisor Keyholder at Boca Raton Town Center, you will play a crucial role in driving sales and building strong client relationships. You will act as the Client Experience Manager and Manager on Duty, ensuring that the store operations align with Moncler's brand standards.
Responsibilities- Engage with clients to embody MONCLER Sales and Service standards consistently.
- Drive individual sales objectives and ensure high levels of customer service.
- Enhance team performance by supervising and coaching colleagues.
- Supervise the sales floor and act as the Client Experience Manager.
- Capture and utilize client information to build long-lasting relationships.
- Conduct active client outreach and appointment selling.
- Act as a Brand Ambassador to attract new clients.
- Support visual merchandise presentation standards.
- Assist in inventory preparation and execution.
- Collaborate with store teams to maintain a productive work environment.
- Interact professionally with management and corporate representatives.
- Adhere to Company initiatives and programs.
- Discuss fashion trends and luxury market developments with clients.
Requirements- 3-5 years of experience in sales roles within Fashion Luxury/Retail Companies.
- Excellent client service skills and a commercial mindset.
- Experience in training and coaching individuals.
- Ability to drive results through others.
- Proficient in MS Word, Excel, and Outlook.
- Fluency in local language and proficiency in English; additional languages are a plus.
- Ability to communicate business needs with senior leadership.
- Flexibility to work in a dynamic environment.
- Adaptability to different customer needs.
- Willingness to work a flexible schedule, including evenings, weekends, and holidays.
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