Summary
The Client Advisor is a luxury retail sales professional who acts as a brand ambassador to deliver personalized, best-in-class service, deepen client relationships, and achieve individual sales objectives through in-store and remote engagement.
Responsibilities
- Proactively engage clients to build strong relationships and provide a personalized experience in-store and remotely.
- Drive individual and team sales results by maximizing selling opportunities and monitoring KPIs.
- Use storytelling and expert product knowledge to advise clients and recommend appropriate products.
- Promote virtual appointments and distance sales to expand client reach and sales channels.
- Maintain accurate POS transactions and capture client information for a seamless client journey.
- Participate in store operations including stock maintenance and inventories.
- Uphold store visual standards and grooming guidelines consistent with brand policies.
- Collect client preferences and local lifestyle insights to tailor the client experience.
- Collaborate with team members to propose solutions and support a positive store environment.
Requirements
- Minimum 2 years of luxury fashion sales or similar customer service experience.
- Proven track record of meeting or exceeding sales targets and building lasting client relationships.
- Strong communication skills and commercial awareness.
- High degree of professionalism, ethics, and ability to inspire trust and collaboration.
- Flexibility to work retail schedules including evenings, weekends, and holidays.
- Passion for fashion and deep knowledge of luxury products and trends.
- Ability to adapt to diverse clients and fast moving environments.
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