Summary
The Client Advisor is a brand ambassador who delivers exceptional client experiences by welcoming clients, discovering needs, guiding them across the brand, and cultivating long-term relationships while supporting store goals and operations. Reporting to a Client Advisor Manager or Store Manager/Director, the role may also assist with visual merchandising or training needs.
Responsibilities
- Greet and welcome every client and provide outstanding client service in line with brand standards.
- Build and maintain long-lasting client relationships through proactive outreach and clienteling.
- Achieve and exceed individual sales goals and key KPIs such as ADT, UPT, data capture, and repurchase rate.
- Collaborate with store team to support inventory preparation and operational tasks.
- Follow up on customer charge sends, repairs, and holds to ensure timely resolution.
- Support and maintain visual merchandising standards within the store.
- Learn and master product and brand knowledge to effectively guide clients.
- Participate as a team player and contribute to a positive work environment.
Requirements
- Minimum 2 years of retail experience, preferably in a luxury environment.
- Client-centric with excellent interpersonal and communication skills.
- Professional presentation and ability to communicate effectively in writing and verbally.
- Dependable, punctual, flexible, and able to work in a fast-paced environment.
- Technologically savvy with proficiency in Microsoft tools including Word, Excel, and Outlook.
- Ability to communicate in English required; additional languages such as Spanish, Mandarin, or Cantonese preferred.
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