Summary
The Client Advisor delivers exceptional client experiences on behalf of the brand by welcoming clients, identifying needs, cultivating relationships, and supporting store goals. Reporting to store leadership, the role contributes to sales, visual merchandising, training support, and operational tasks to maintain brand standards.
Responsibilities
- Welcome clients and provide outstanding branded client experiences.
- Develop and maintain long lasting client relationships through active clientele management.
- Proactively drive sales and achieve individual KPIs such as ADT and UPT.
- Support inventory preparation and execution as needed.
- Follow up on customer charge sends repairs and holds.
- Support and maintain visual merchandising standards.
- Collaborate with store leadership to adhere to company policies and procedures.
- Participate as a team player in store activities and contribute to a positive work environment.
Requirements
- Minimum 2 years of retail or client oriented service experience preferably in luxury.
- Client centric with strong interpersonal and communication skills.
- Professional presentation and ability to communicate effectively in English.
- Dependable punctual and flexible to meet store needs.
- Interest in fashion and luxury goods with strong brand and product learning aptitude.
- Technologically savvy with proficiency in Microsoft tools such as Word Excel and Outlook.
- Ability to support visual merchandising or training needs as required.
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