Summary
Provide exceptional luxury client service by embodying the brand and delivering personalized experiences that build long term client relationships and drive sales. Use strong communication and clienteling to meet or exceed store commercial targets while maintaining elevated in store hospitality and style guidance.
Responsibilities
- Deliver the brand experience and create memorable moments for every client interaction.
- Develop and nurture client relationships to drive repeat business and lifetime loyalty.
- Consistently achieve or exceed monthly, quarterly, and annual store sales targets.
- Capture and maintain accurate client data using POS and client tracking systems.
- Convert clients through discovery and personalized styling during appointments.
- Execute in store hospitality and amenities to enhance the client experience.
- Leverage client feedback and NPS insights to improve service and experiences.
- Work flexible schedule including days, nights, weekends, and holidays.
Requirements
- Experience in retail or luxury retail or relevant client related experience such as hospitality.
- Proven track record of achieving commercial sales results.
- Strong ability to connect with clients and build relationships.
- Proficiency with POS systems, client tracking tools, and email applications.
- Authorization to work in the United States.
- Flexibility to work non traditional hours including weekends and holidays.
- Preferred college or university degree and multilingual ability.
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