Client Advisor

Summary

The Client Advisor contributes to store sales and key performance indicators by delivering exceptional, personalized client service and supporting the boutique team. They cultivate client relationships, create timeless and versatile looks, and proactively drive individual sales performance. The role requires strong collaboration with front- and back-of-house teams while upholding Maison standards and operational procedures.

Responsibilities

• Provide outstanding client and after-sale service to all visitors and clients
• Connect and reconnect with clients, identify needs and anticipate future requests
• Cultivate and manage a robust client portfolio to grow business
• Drive performance to exceed individual sales targets and KPI goals
• Create personalized, versatile, and timeless looks for clients
• Effectively use available tools and applications to optimize business opportunities
• Proactively support and collaborate with front- and back-of-house teams
• Adhere to company policies and operational procedures

Requirements

• Preferred experience in client-facing roles in fashion, accessory retail, customer service, or luxury hospitality
• Passion for fashion culture and creating personalized looks
• Business mindset and entrepreneurial spirit
• Strong team spirit and ability to work in a fast-paced environment
• Comfortable using digital tools and quick to adapt to new technology
• Ability to multitask, prioritize, and demonstrate a proactive problem-solving attitude
• Excellent written, oral, and listening skills in English and the local language; additional languages preferred