Summary
The Client Advisor is a luxury retail sales professional who acts as the brand ambassador, responsible for delivering best-in-class personalized service and achieving sales objectives through strong client relationships both in-store and remotely.
Responsibilities
- Engage and build strong relationships with clients to deliver a personalized experience.
- Drive individual and store sales by monitoring KPIs and maximizing selling opportunities.
- Promote virtual appointments and distance sales to expand client reach.
- Use expert product knowledge and storytelling to guide client purchases and styling.
- Maintain client records and leverage in-store technology for a seamless experience.
- Participate in store operations including stock maintenance and inventories.
- Uphold visual standards and company grooming guidelines.
- Process POS transactions accurately and manage store administration tasks.
- Collaborate with team members and contribute to a positive store environment.
Requirements
- Minimum 2 years of luxury fashion sales experience with a strong track record.
- Proven ability to meet and exceed sales targets and build lasting client relationships.
- High degree of professionalism, ethics, and integrity.
- Flexibility to work evenings, weekends, and holidays on a retail schedule.
- Deep knowledge of fashion and luxury and strong commercial awareness.
- Excellent communication and client service skills.
- Ability to adapt to fast moving and dynamic retail environments.
- Authorized to work in the United States.
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