Summary
The Client Advisor is a brand ambassador who delivers exceptional client experiences by welcoming clients, discovering needs, guiding them across the brand, and cultivating long-term relationships while supporting store goals and operations. Reporting to store leadership, the role may also assist with visual merchandising or training tasks.
Responsibilities
- Provide a welcoming and high-quality client experience consistent with brand standards.
- Develop and maintain long-lasting client relationships through proactive outreach and engagement.
- Drive sales and achieve individual and store KPIs such as ADT and UPT.
- Support inventory preparation, customer charge sends, repairs, and holds.
- Maintain visual merchandising standards and assist with store presentation.
- Collaborate with store operations and leadership to follow policies and procedures.
- Participate as a team player and contribute to a positive work environment.
- Learn and maintain brand and product knowledge to support clients effectively.
Requirements
- Minimum 2 years of retail experience, preferably in a luxury environment.
- Or comparable experience in hospitality or client-oriented service roles.
- Strong interpersonal and team-oriented skills with a client-centric mindset.
- Professional presentation and effective verbal and written communication skills.
- Dependable, punctual, flexible, and able to work a retail schedule.
- Proficiency in English required; additional languages such as Spanish Mandarin or Cantonese preferred.
- Technologically savvy with proficiency in Microsoft tools including Word Excel and Outlook.
We have summarized this job description for you, click apply to see more details from the employer.
