Summary
The Client Advisor is a brand ambassador who delivers exceptional client experiences by welcoming clients, discovering needs, guiding them across the brand, and cultivating relationships while supporting store goals and visual merchandising or training needs.
Responsibilities
- Provide a welcoming and high quality client experience in line with brand standards.
- Develop and maintain long lasting client relationships through active clientele management.
- Drive sales and achieve personal and store KPIs such as ADT and UPT.
- Support inventory preparation and operational tasks as required.
- Follow up on customer charge sends repairs and holds.
- Support and maintain visual merchandising standards.
- Collaborate with store leadership to adhere to company policies and procedures.
- Participate as a team player in store activities and contribute to a positive work environment.
Requirements
- Minimum 2 years of retail experience preferably in a luxury environment.
- Client centric with excellent interpersonal and communication skills.
- Professional presentation and ability to communicate effectively in writing and verbally.
- Dependable punctual and flexible with ability to work in a fast paced environment.
- Technologically savvy with proficiency in Microsoft tools such as Word Excel and Outlook.
- Ability to communicate in English required additional languages preferred such as Spanish Mandarin or Cantonese.
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