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Brobston Group is the #1 source for luxury fashion, jewelry, beauty, and home décor jobs in North America. We specialize in retail leadership, corporate, and executive consulting roles. We offer both hands-on recruiting services and tailored job posting services to luxury brands and retailers. Brobston Group was founded by William Brobston in 2017 and is based in New York City.

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  • Fendi
  • Client Advisor - South Coast P…
Fendi
Fendi

Founded in 1925

Client Advisor - South Coast Plaza

Type
Full time
Industry
Luxury Fashion
Location
Costa Mesa, CA
Category
Retail Sales
Remote
Not Remote
Seniority
Associate

Jobs inner cover
Jobs inner cover

Summary

Fendi

Founded in 1925

Client Advisor - South Coast Plaza

Type
Full time
Industry
Luxury Fashion
Location
Costa Mesa, CA
Category
Retail Sales
Remote
Not Remote
Seniority
Associate

Application Type

Marketplace

Applications for this job are completed directly on the employer's website.

Job Description

Summary

As a Client Advisor at South Coast Plaza, you will be responsible for delivering exceptional customer service and surpassing sales targets. By cultivating meaningful relationships with clients, you will tailor their in-store experience to enhance their perception of Fendi and foster long-lasting connections using our clienteling tools and systems.

Responsibilities
  • Achieve all critical metrics and CRM requirements for Client Advisors.
  • Meet or exceed store, category, and individual sales goals.
  • Adhere to store guidelines, policies, and procedures.
  • Build and maintain client books, address client concerns, and maintain customer correspondence.
  • Assist with special requests such as repairs, special orders, and returns.
  • Participate in stocking/restocking and maintain visual standards.
  • Use POS system accurately and update customer database.
  • Acquire product knowledge and stay informed about company news and competition.
  • Maintain professional appearance and adhere to dress code and grooming standards.
  • Perform store maintenance functions and assist in opening/closing the store.
  • Participate in training new Client Advisors and prepare for team meetings.
  • Adhere to loss prevention and health and safety guidelines.
Requirements
  • Minimum 3 years of experience, preferably in luxury retail.
  • Strong drive for results and goal-oriented mindset.
  • Excellent verbal and written communication skills.
  • Proficiency in using POS systems and inventory management functions.
  • RTW experience and foreign language skills are a plus.
  • Ability to work collaboratively in a team environment.
  • Ability to lift boxes weighing up to 10lbs.
  • Minimum High School Diploma required.
  • Strong organizational skills and digital literacy.
  • Flexible availability, including nights, weekends, and holidays.

We have summarized this job description for you, click apply to see more details from the employer.

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