Summary
The Client Advisor is a brand ambassador responsible for delivering exceptional client experiences, cultivating relationships, and supporting store goals. Reporting to store leadership, the role contributes to sales performance and may assist with visual merchandising or training needs.
Responsibilities
- Welcome clients and provide an outstanding client experience following brand standards
- Develop and maintain long lasting client relationships through active clienteling
- Proactively reach out to existing clients and develop new clients to drive sales
- Achieve and exceed sales goals and key performance indicators such as ADT and UPT
- Support inventory preparation and execution as needed
- Follow up on customer charge sends, repairs, and holds
- Support and maintain visual merchandising standards
- Collaborate with store operations and leadership to adhere to company policies
- Participate as a team player and contribute to a positive work environment
Requirements
- Minimum 2 years of retail experience, preferably in a luxury environment
- Client centric with excellent interpersonal and communication skills
- Professional presentation and ability to communicate effectively in writing and verbally
- Dependable, punctual, flexible, and able to work in a fast paced environment
- Technologically savvy with proficiency in Microsoft tools
- Ability to communicate in English; additional languages preferred
- Willingness to perform other duties as requested by management
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