Summary
The Client Advisor delivers exceptional luxury service representing the brand, building lasting client relationships, and achieving individual and store sales goals. This role requires strong product knowledge, passion for fashion, and the ability to create a branded client experience while maintaining store standards and security.
Responsibilities
- Achieve or exceed monthly and seasonal individual and store sales goals
- Provide exceptional customer service and follow the brand selling ceremony
- Drive and exceed individual KPI goals through high quality sales
- Capture and maintain accurate client data using CRM tools
- Maintain an active, organized client book and follow up on client requests
- Advise clients on fashion trends and luxury market developments
- Work collaboratively with colleagues to ensure consistent client experiences
- Maintain visual merchandising standards and organized stock areas
- Adhere to company policies and store security standards
Requirements
- Bachelor's Degree preferred
- 3+ years of luxury fashion sales or similar customer service experience
- Proven ability to drive sales results and build customer relationships
- Excellent oral and written communication skills
- Strong organization, follow up skills, and attention to detail
- Team focused with ability to collaborate effectively
- Ability to work in a fast moving dynamic environment
- High flexibility to adapt to different customers and schedules
- Willingness to work evenings, weekends, and holidays as needed
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