Client Advisor - Topanga

As a Client Advisor at IWC Topanga, you will be responsible for delivering an exceptional client experience and achieving personal and boutique sales targets. You will act as an ambassador for IWC, ensuring client satisfaction and representing the brand both inside and outside the boutique.

• Host clients and provide personalized customer experiences.
• Sell watches, accessories, and services, exceeding turnover targets.
• Create sales opportunities and activate networks to recruit prospects and clients.
• Establish and maintain strong personal relationships with clients.
• Manage client databases and clienteling activities.
• Handle customer service requests and processes.
• Maintain knowledge of IWC's history, products, and partnerships.
• Deliver outstanding client service to differentiate from competitors.
• Organize and execute operational tasks with attention to detail.
• Maintain boutique according to global visual merchandising standards.
• Support boutique organization with a strong team approach.
• Participate in boutique administration and elevate KPIs.

• 3-5 years of experience in sales or hospitality.
• Fluent in English and comfortable with video chat software.
• Strong team player with excellent communication skills.
• Result-oriented, driven, and accountable.
• Strong selling skills and high emotional intelligence.
• Organized, disciplined, and able to handle diverse tasks.
• Adaptable to individual client needs with perfect manners.
• Creative, curious, and eager to learn and grow.