Summary
Deliver exceptional client experiences as a Brand Ambassador by welcoming clients, discovering needs, and cultivating relationships while supporting store goals and assisting with visual merchandising or training as needed. Report to store leadership and embody brand standards in presentation and behavior.
Responsibilities
- Welcome clients and provide an outstanding client experience consistent with brand standards
- Develop and maintain long lasting client relationships through active clientele management
- Drive sales and achieve individual and store KPIs such as ADT and UPT
- Support inventory preparation and execution as required
- Follow up on customer charge sends, repairs, and holds
- Support and maintain visual merchandising standards
- Collaborate with store leadership to adhere to company policies and procedures
- Participate as a team player in store activities and maintain a positive work environment
Requirements
- Minimum 2 years of retail experience, preferably in a luxury environment
- Strong interpersonal and client centric skills with professional presentation
- Ability to communicate effectively in English; additional languages preferred
- Dependable, punctual, flexible, and able to thrive in a fast paced environment
- Technologically savvy with proficiency in Microsoft tools such as Word Excel and Outlook
- Willingness to perform varied duties as requested by management
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