Summary
The Client Advisor is a brand ambassador who delivers exceptional client experiences by welcoming clients, discovering needs, guiding them across the brand, and cultivating relationships while supporting store goals and assisting with visual merchandising or training needs.
Responsibilities
- Provide an exceptional client experience in accordance with brand standards.
- Welcome clients and develop long-lasting client relationships through active clientele management.
- Drive sales and achieve key KPIs such as ADT and UPT.
- Proactively reach out to existing clients and develop new clients to grow business.
- Support inventory preparation and execution as necessary.
- Assist with visual merchandising and maintain brand presentation standards.
- Follow up on customer charge sends, repairs, and holds.
- Collaborate with store leadership to adhere to company policies and procedures.
Requirements
- Minimum 2 years of retail experience, preferably in a luxury environment.
- Client-centric and team-oriented with strong interpersonal skills.
- Professional presentation and effective verbal and written communication skills.
- Dependable, punctual, and flexible with the ability to perform varied duties.
- Ability to communicate in English; additional languages preferred.
- Technologically savvy with proficiency in Microsoft tools such as Word Excel and Outlook.
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