Client Care Services Specialist

The Digital Care Services Specialist is responsible for servicing clients through proper and accurate handling of inquiries related to care services via phone, email, and video. This on-site position requires achieving assigned objectives in productivity and quality while maintaining high operational standards and efficient use of key systems.

• Perform accurate and complete product assessments related to repairs and quality.
• Assess incoming repairs to determine if the product is repairable.
• Use the JD Edwards system to process repairs when instructions are not provided.
• Meet goals in email and phone quality, and productivity.
• Handle a range of calls including payment collection and customer service issues.
• Troubleshoot and research issues related to repairs.
• Maintain high customer service standards and adhere to company policies.
• Communicate with various teams to report feedback on shipments.
• Handle customer complaints with fairness and courtesy.
• Stay updated on product, company, and departmental information.
• Document all calls and email correspondence using CRM software.
• Participate in departmental trainings and improvement projects.

• 3-5 years of experience in customer service.
• GED certificate or high school diploma.
• Exceptional client-centric mindset.
• Excellent verbal and written communication skills.
• Ability to learn quickly and maintain high performance in a fast-paced environment.
• Excellent organization and time-management skills.
• Proactive, solution-oriented, and detail-oriented.
• Ability to work independently and as part of a team.
• Exceptional interpersonal skills.
• Ability to handle multiple tasks simultaneously.
• Self-starter with minimal supervision.
• Punctuality and schedule flexibility, including weekends.