Client Care Technician - Soho

As a Client Care Technician at RIMOWA in Soho, you will be responsible for providing exceptional service by performing repairs and troubleshooting issues with damaged luggage. You will ensure that all products meet company standards and assist in maintaining the service and repair department's efficiency.

• Inspect used and returned products to determine repair requirements.
• Repair or replace defective parts using hand, power, or specially designed tools.
• Test and adjust repaired products for proper functioning.
• Estimate repair costs for labor and materials.
• Inspect new products for defects or shipping damage.
• Operate computerized inventory and re-ordering systems.
• Assist in training CC Technician Trainees and store employees.
• Load, unload, and move materials manually or with equipment.
• Perform material handling activities such as counting, weighing, sorting, packing, and unpacking.
• Ensure safe working conditions per OSHA regulations.
• Maintain cleanliness of work areas and equipment.

• 2+ years of experience in a manufacturing/technical environment.
• High School diploma or equivalent education required.
• Mechanical background with hand and power tools.
• 3 years of experience as a machine operator or assembler preferred.
• Experience in luggage repair required.
• Attention to detail and quality.
• Ability to work independently and lift 25lbs repeatedly.