SummaryAs a Client Experience Coordinator at Cartier in Chicago, you will support the execution of the client experience strategy, ensuring exceptional service and brand loyalty. You will work closely with boutique management to create seamless and memorable experiences for clients, fostering a unified experience throughout North America.
Responsibilities- Create exceptional client experiences by delivering outstanding hospitality and supporting the needs of a hybrid environment.
- Assist with front podium duties, ensuring timely assistance for appointments and walk-in clients.
- Utilize Maison storytelling to enhance client experiences and assist sales associates with appointment preparation.
- Facilitate seamless client experiences by assisting with various activities, including appointment preparation, product presentation, and sales finalization.
- Provide quick service requests and assist with personalization requests such as strap changes and engraving.
- Support client development activities, including data entry and report management.
- Provide personal services such as restaurant reservations and entertainment requests.
- Assist with phone duties, including appointment setting and message retrieval.
- Optimize the boutique environment by supporting traffic flow and managing the appointment booking tool.
- Assist with merchandising, display maintenance, and inventory control processes.
- Participate in daily set up and break down of the boutique.
- Develop brand knowledge and comply with security and operational procedures.
- Contribute to a positive and productive boutique environment through teamwork and collaboration.
Requirements- Associate’s or Bachelor’s degree preferred.
- Previous experience in luxury retail, service, or hospitality industry is a plus.
- Excellent computer skills and MS Office experience required; SAP knowledge preferred.
- Must be available to work retail hours, including weekends, and travel for trainings as needed.
- Ability to work in a fast-paced, evolving environment with strong analytical and organizational skills.
- Strong attention to detail and ability to handle multiple tasks simultaneously.
- Collaborative approach with a "can do" attitude and passion for learning.
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