Summary
The Client Experience Coordinator creates a welcoming, personalized boutique experience and supports clients and the sales team throughout their visits. The role coordinates appointments, hospitality, client engagement, and daily boutique operations.
Responsibilities
- Welcome clients, anticipate their needs, and deliver attentive hospitality throughout each visit.
- Support sales presentations with product, accessories, gift wrapping, and client data capture.
- Coordinate appointments, manage boutique traffic, and handle telephone and email inquiries.
- Maintain client records and assist with CRM data input and reporting.
- Support boutique events, hospitality supplies, inventory counts, product movement, and opening and closing procedures.
- Maintain boutique presentation standards and develop knowledge of the Maison's heritage and values.
Requirements
- Previous hospitality experience; luxury retail experience is a plus.
- Excellent interpersonal, communication, and customer service skills with strong attention to detail.
- Ability to manage multiple tasks, work collaboratively, and contribute to a positive team environment.
- Excellent computer skills; Microsoft Office experience required and SAP knowledge is a plus.
- Additional language skills are a plus, and availability to work retail hours, including weekends, is required.
