SummaryAs a Client Experience Coordinator at Cartier in Short Hills, you will support the execution of the client experience strategy, ensuring exceptional service and fostering brand loyalty. You will work closely with boutique management to create seamless and memorable client experiences, engaging with the boutique team to execute all touchpoints of client experience.
Responsibilities- Create exceptional client experiences and deliver outstanding hospitality.
- Support front podium duties, assisting appointments and walk-in clients.
- Utilize Maison storytelling to enhance client experience.
- Assist sales associates with appointment support and client entertainment.
- Facilitate seamless client experiences, including product presentation and sales finalization.
- Assist with quick service requests and personalization services.
- Support client development activities, including data entry and report management.
- Provide high-level personal services, including reservations and entertainment requests.
- Assist with phone duties and appointment setting.
- Optimize boutique environment and support traffic flow.
- Assist with merchandising and display maintenance.
- Partner with Operations Coordinator for inventory and supply management.
- Participate in inventory control processes and boutique setup.
- Develop brand knowledge and comply with security procedures.
- Contribute to a positive and collaborative boutique environment.
Requirements- Associate’s or Bachelor’s degree preferred.
- Previous experience in luxury retail, service, or hospitality industry is a plus.
- Excellent computer skills and MS Office experience required.
- Availability to work retail hours, including weekends.
- Strong analytical, organizational, and communication skills.
- Attention to detail and ability to multitask with precision.
- Collaborative approach and passion for learning.
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