SummaryAs a Client Experience Coordinator at Cartier Yorkdale, you will support the execution of the client experience strategy, ensuring exceptional service and fostering brand loyalty. You will work closely with boutique management to create seamless and memorable client experiences.
Responsibilities- Create exceptional client experiences by delivering outstanding hospitality and supporting hybrid environment needs.
- Assist with front podium duties, appointments, and walk-in client assistance.
- Utilize Maison storytelling to enhance client experiences.
- Support sales associates with appointment preparation and client entertainment.
- Assist with quick service requests, repair drop-offs, and personalization requests.
- Provide high-level personal services, including directions and reservations.
- Support phone duties, including incoming calls and appointment setting.
- Optimize boutique environment by managing traffic flow and appointment booking.
- Assist with merchandising, display maintenance, and inventory control.
- Develop brand knowledge and comply with security and operational procedures.
- Contribute to a positive and collaborative boutique environment.
Requirements- Associate’s or Bachelor’s degree preferred.
- Previous experience in luxury retail, service, or hospitality industry is a plus.
- Excellent computer skills and MS Office experience required; SAP knowledge preferred.
- Must be available to work retail hours, including weekends, and travel for trainings.
- Ability to work in a fast-paced, evolving environment.
- Excellent analytical, organizational, and interpersonal communication skills.
- Strong understanding of client service needs and priorities.
- Attention to detail and ability to handle multiple tasks simultaneously.
- Collaborative approach with a "can do" attitude.
- Intellectual curiosity and passion for learning.
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