Client Experience Host - Aventura Mall

Summary

The Client Experience Host ensures the delivery of a World Class Client Experience to all clients. Operating in a professional manner and utilizing exceptional communication skills to engage the client, they will have excellent client facing and interpersonal skills. Our Client Experience Host is responsible for facilitating unique and engaging client experiences using creative research and exceptional hospitality. They will be well presented and have a positive attitude.

Responsibilities

• Act as a role model for the company culture and ensure it is embraced by the team.
• Promote a positive and enjoyable atmosphere in-showroom.
• Enhance in-showroom hospitality through research and creativity.
• Provide timely welcome to clients.
• Utilize CRM to create unique client experiences based on individual interests.
• Discover client preferences to improve and personalize experiences.
• Support all aspects of the client experience and journey.
• Maintain hospitality standards within the showroom.
• Ensure compliance with company policies and procedures.
• Stay informed about products and services offered.
• Uphold showroom housekeeping standards.
• Complete required training.
• Be the first point of contact for clients.
• Attend departmental meetings and represent the showroom.
• Recommend operational improvements for efficiency.
• Maintain data security and confidentiality.
• Perform duties as assigned by management.

Requirements

• Jewelry/watch product knowledge preferred.
• Experience in hospitality is strongly preferred.
• Exceptional communication and interpersonal skills.
• Ability to build relationships with clients.
• Understanding of World Class Customer Experience.
• Basic selling skills.
• Experience working in a high performing team.
• IT literacy.
• Flexibility and adaptability to change.
• Uphold confidentiality at the highest level.
• Professional demeanor.
• Excellent organizational skills.
• Capability to multitask.