SummaryAs a Client Service Representative at the Miami Design District, you will be responsible for managing the day-to-day client service functions of the boutique. You will work closely with the Boutique Management to ensure exceptional customer service and efficient operations.
Responsibilities- Provide outstanding customer service by creating a friendly and welcoming environment.
- Oversee the POS System, aftersales, phone communication, cash integrity, inventory control, and loss prevention.
- Assist in managing all areas of boutique operations as needed.
- Accurately ring on registers and maintain cash and media at the registers.
- Use proper telephone etiquette for customer inquiries and call transfers.
- Assist in packing or wrapping customers’ merchandise.
- Manage customer exchanges or returns in partnership with the Boutique Leadership Team.
- Communicate customer requests and feedback to management.
- Complete all opening and closing procedures, securing cash and receipts.
- Maintain the orderly appearance of the register area and keep supplies stocked.
- Assist in floor moves, merchandising, display maintenance, and housekeeping.
- Participate in inventories and support general boutique operational tasks.
Requirements- 3+ years of retail cashiering experience, preferably in a luxury setting.
- Ability to work a full-time schedule, including nights, weekends, and holidays.
- Strong interpersonal, communication, organization, and follow-through skills.
- Physical ability to stand for extended periods and handle merchandise and fixtures.
- Willingness to adhere to all company policies, procedures, regulations, and standards.
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