SummaryClient Services Associates play an integral role in providing luxury service and assessing the needs of our clients. This is the ideal role for an innovator with a sense of personal style, polished appearance, refined taste and a discerning eye for luxury.
Responsibilities- Live Our Vision, Values and Beliefs every day.
- Greet and welcome RH Clients and assist with any questions or concerns.
- Assist in connecting clients with the right Associates based on their purchase needs.
- Assist and communicate with clients in the Gallery, over the phone and through email.
- Provide an elevated level of client services support to Gallery Partners to resolve client concerns.
- Become well-versed on RH product and offerings.
- Create a luxury service experience in every interaction.
- Exhibit broad understanding of the organization.
Requirements- Customer service experience within a design firm, high-end furniture showroom, or luxury retail setting preferred.
- Ability to recognize and respond to multiple priorities.
- Strong organizational and time management skills.
- Strong verbal and written communication skills.
- Commitment to quality, detail focused on all levels.
- People and relationship-driven.
- Proficiency with Mac Operating System, IOS devices, Microsoft Office and Google Applications.
- Ability to lift and mobilize small to medium items up to 30 lbs. while utilizing appropriate equipment and techniques.
- Ability to maneuver effectively around gallery floor, stock room and office.
- Position entails prolonged standing, twisting, stooping, kneeling, squatting, bending and climbing.
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