SummaryAs a Coordinator at the Client Relations Center, you will be instrumental in supporting the Hermes.com business by providing expert assistance to clients via phone, email, and live chat. You will ensure exceptional customer service and uphold the brand's standards in every interaction.
Responsibilities- Answer phone, email, and live chat inquiries with impeccable communication skills.
- Display product knowledge and convey the Hermès style and values.
- Resolve client issues and inquiries promptly.
- Place and follow-up on online orders.
- Resolve delivery issues related to e-Commerce orders.
- Collaborate with internal partners to exceed client expectations.
- Maintain confidentiality and adhere to company policies.
- Offer tailored solutions and recommendations to customers.
- Foster long-term customer loyalty through exceptional service.
Requirements- 1-2 years of experience in a call center or customer service role.
- Strong verbal and written communication skills.
- Experience in luxury retail, hospitality, or high-end customer service.
- Familiarity with CRM systems and call center software.
- Knowledge of Microsoft Excel and Word.
- Ability to manage complex requests with professionalism and discretion.
- Team-oriented and proactive in identifying potential issues.
- High level of attention to detail and strong multitasking capabilities.
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