Summary
The Coordinator, Internal Client Services oversees sales and support for the physical and online employee store, supports private and pop-up events, and manages assortment and operational tasks to drive sales and service excellence while promoting an inclusive culture.
Responsibilities
- Establish relationships with internal clients to drive in-store and online sales
- Support and execute private and pop-up event logistics and assortments
- Perform daily operational tasks to maintain varied assortment and sales readiness
- Coach and lead team members on the sales floor to deliver client-centric experiences
- Optimize merchandise displays and ensure presentation standards and handling protocols
- Manage back of house duties including deposit creation and change fund
- Maintain inventory accuracy and submit monthly sundry reconciliation
- Maintain employee assortment in the Product Management Application
- Provide coverage for eStore Client Care Associate and respond to client inquiries
Requirements
- Experience in retail or luxury retail or relevant client-related experience
- Flexibility to work days nights and weekends
- Exemplary verbal and written communication skills
- Organized detail-oriented with problem-solving and decision-making ability
- Proficiency with Point of Sales systems and Microsoft Office
- Ability to establish client connections and deliver inclusive service excellence
- Some college or university preferred
- Leadership experience 2+ years preferred
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