Cosmetics Counter Manager - South Coast Plaza

Summary

Manage daily operations of a cosmetics counter within South Coast Plaza, driving sales performance, ensuring exceptional customer service, and overseeing merchandising and inventory at the store location.

Responsibilities

• Lead and coach counter staff to achieve sales targets and deliver high quality customer experiences.
• Manage merchandising and presentation to maintain brand standards at the counter.
• Oversee inventory management including stock replenishment and loss prevention.
• Coordinate with store management and brand representatives to execute promotions.
• Handle scheduling and shift coverage for counter team members.
• Resolve customer issues and returns with professionalism.
• Train staff on product knowledge and selling techniques.

Requirements

• Minimum four years of relevant retail or cosmetics management experience.
• Proven track record of meeting or exceeding sales goals.
• Strong leadership and coaching skills.
• Excellent communication and customer service abilities.
• Knowledge of merchandising standards and inventory processes.
• Ability to work retail hours including weekends and holidays.