SummaryAs a Customer Advisor at ZEGNA Houston, you will play a crucial role in transforming a customer's store visit into a memorable luxury shopping experience. Acting as a Brand Ambassador, you will engage customers in the discovery of our heritage and create an atmosphere of passion and enthusiasm for the ZEGNA collections.
Responsibilities- Provide memorable luxury in-store customer service experience by following the ZEGNA Selling Flow.
- Demonstrate an entrepreneurial mindset in developing the business and attracting new customers.
- Consult with customers to discover their needs and exceed their expectations.
- Create opportunities for customers to experience multiple ZEGNA brands and products.
- Promote ZEGNA Made-to-Measure service as part of the selling repertoire.
- Utilize technology to offer a complete and integrated luxury experience.
- Collate useful and accurate customer data in accordance with ZEGNA CRM procedures.
- Take ownership of resolving customer issues or complaints with empathy.
- Drive and perform onsite audits of store physical inventories.
- Develop in-depth knowledge of ZEGNA products and translate such knowledge into customer benefits.
- Actively communicate customer and store information within the team.
- Support the orientation of new staff as a learning coach or buddy.
- Measure performance using ZEGNA customer service and sales KPIs.
- Adhere to ZEGNA store operations and time and attendance policies.
Requirements- Passionate, curious, and open-minded with a strong ability to self-learn.
- Excel at creating meaningful, memorable experiences that delight customers.
- Highly proficient with digital technology and comfortable navigating various platforms.
- Possess excellent written and verbal communication skills.
- Familiarity with Apple products is a strong plus.
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