Customer Service Coordinator

As a Customer Service Coordinator, you will play a crucial role in supporting the Customer Service team to deliver exceptional service to Wholesale customers, Retail Stores, E-Commerce, and various internal business areas. You will act as a primary contact for several accounts, ensuring smooth operations and effective communication between different departments.

• Administer accounts and serve as the primary contact for Wholesale, Corporate Retail, and Ecommerce accounts.
• Liaise between sales team, buyers, and Italian HQ counterparts.
• Ensure timely follow-through and problem-solving.
• Maintain record-keeping and update business reports.
• Enter and transmit orders for all brand sales lines.
• Train and supervise temporary staff.
• Manage EDI Catalog and ensure compliance with customer approvals.
• Analyze daily inbounds and release shipments proactively.
• Process customer invoicing and coordinate shipping with payments.
• Administer the 1-800 line for repairs and inquiries.

• Associate's Degree or higher.
• Minimum 3 years of experience in a similar role.
• Advanced Excel and Analytical skills.
• Knowledge and experience with EDI.
• Exceptional organizational skills and attention to detail.
• Efficient communication and reporting skills.
• Problem-solving oriented and proactive attitude.
• Ability to multitask in a high-paced work environment.
• Comfortable working extended hours and weekends during busy seasons.