Customer Service Representative - Irvine Spectrum Center

Summary

Seasonal and regular customer service role focused on delivering exceptional service, resolving customer issues, and supporting store technologies and initiatives. The role requires flexibility in scheduling to meet department needs and a customer obsessed mindset.

Responsibilities

• Assist customers with a variety of transactions and provide a seamless friendly experience
• Demonstrate expertise in store technologies and multiple operating systems
• Defuse customer situations and provide timely effective resolutions
• Ensure security and privacy of customer information through compliance and education
• Promote initiatives such as the rewards program to customers
• Build trust and positive relationships with customers peers and leadership
• Support team through cooperation motivation and adoption of store initiatives

Requirements

• Ability to build effective relationships with customers peers and leadership
• Proficiency with MS Windows iOS and Android operating systems
• Clear effective communication and strong interpersonal skills
• Ability to prioritize multiple tasks in a fast paced environment
• Accountability initiative and a high level of ownership
• Willingness to work a flexible schedule based on department needs