Customer Service Representative - South Coast Plaza

Summary

Provide friendly customer service and support in a fast paced store environment, resolving customer issues, handling transactions, and ensuring privacy and security of customer information. Demonstrate proficiency with store technologies and promote store initiatives while fostering positive team relationships.

Responsibilities

• Assist customers with a variety of transactions and inquiries
• Use and demonstrate expertise in store technologies and operating systems
• Defuse customer situations and provide timely resolutions
• Ensure security and privacy of customer information
• Promote programs such as the store rewards initiative
• Inspire trust and positive relationships among team members
• Prioritize multiple tasks in a fast paced retail environment

Requirements

• Strong customer service and relationship building skills
• Proficiency with MS Windows iOS and Android
• Clear effective communication and interpersonal skills
• Ability to prioritize tasks and work in a fast paced environment
• Accountability initiative and high level of ownership
• Ability to work a flexible schedule based on department needs