Customer Service Representative

As a Customer Service Representative at Nordstrom Spokane, you will be responsible for providing exceptional customer service and resolving customer issues in a dynamic retail environment. You will play a key role in ensuring customer satisfaction and promoting Nordstrom's initiatives.

• Assist customers with various transactions, ensuring a seamless and friendly experience.
• Demonstrate expertise in all store technologies and inspire trust and teamwork.
• Defuse customer situations and provide timely and effective resolutions.
• Ensure the security and privacy of customer information through compliance and issue resolution.
• Motivate and inspire others to adopt initiatives such as the Nordstrom Rewards program.

• Ability to build effective relationships with customers, peers, and leadership.
• Proficiency in multiple operating systems such as MS Windows, iOS, and Android.
• Clear and effective communication skills with strong interpersonal abilities.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Accountability, initiative, and a high level of ownership.
• Flexibility to work a schedule based on department needs.