SummaryAs a Specialist in Customer Service, you will play a crucial role in managing customer requests for VIP customers within the lab. You will utilize technology systems, troubleshoot issues, and foster strong customer relationships to ensure satisfaction and drive business growth.
Responsibilities- Manage customer requests via Salesforce cases to successful outcomes.
- Monitor work proactively, including retention reports and workflow scheduling.
- Build partnerships with new customers by providing training and product knowledge support.
- Coordinate with Account Executive and GM to meet customer needs.
- Provide quality customer service by handling calls and technical questions.
- Prioritize and resolve complex customer issues efficiently.
- Participate in VIP partner calls to identify opportunities and growth.
- Modify jobs to customer specifications as needed.
- Liaise between the lab, VIP Customer, and internal company labs.
- Participate in onsite account visits and provide account reporting to management.
- Perform other duties within the customer service department as assigned.
Requirements- High School diploma or GED required.
- At least 5 years of related optical experience and/or training.
- ABO certification required.
- Data entry and lab process flow knowledge required.
- Strong conflict resolution skills and ability to conduct sensitive conversations.
- Ability to multi-task, prioritize, and follow-up timely.
- Self-motivated and able to work with little supervision.
- Proficiency in Microsoft Office and Google Suite applications.
We have summarized this job description for you, click apply to see more details from the employer.
