Customer Service Representative

As a Customer Service Representative, you will play a crucial role in providing professional services to both internal and external clients. Your primary responsibilities will include responding to telephone inquiries, processing client orders, and ensuring accurate data entry.

• Respond to customer phone calls, emails, and chats.
• Perform computer entry for orders received from various sources such as phone calls, faxes, and emails.
• Provide technical information about products and assist with electronic ordering systems.
• Communicate with customers regarding order changes, delays, and promotions.
• Manage daily service level reports.

• High school diploma.
• 3 to 5 years of experience in a similar position.
• Good analytical and problem-solving skills.
• Ability to work in a dynamic environment with minimal supervision.
• Knowledge of Microsoft Office and Gmail software.
• Ability to multitask and interact with various departments.
• Experience in optics is an asset.
• Fluent in English.