Customer Service Representative - Shops at Merrick Park

As a Customer Service Representative at the Shops at Merrick Park, you will be responsible for providing exceptional customer service and resolving issues in a timely manner. You will work in a dynamic retail environment, assisting customers with transactions and promoting our Nordstrom Rewards program.

• Assist customers with various transactions ensuring a seamless and friendly experience.
• Demonstrate expertise in store technologies and inspire trust and teamwork among colleagues.
• Defuse customer situations and provide effective resolutions.
• Ensure the security and privacy of customer information through compliance and education.
• Motivate others to adopt initiatives such as the Nordstrom Rewards program.

• Ability to build effective relationships with customers, peers, and leadership.
• Proficiency in operating systems such as MS Windows, iOS, and Android.
• Strong interpersonal and communication skills.
• Ability to prioritize tasks in a fast-paced environment.
• Accountability, initiative, and a high level of ownership.
• Flexibility to work a schedule based on department needs.