Department Manager - Desert Hills

Summary

Take ownership of a department or floor's performance by leading and coaching a team of client advisors to achieve individual and departmental sales targets. Support the Store Manager/Director in developing new and existing clients and ensure a high level of client service and product knowledge. Build and develop talent, secure succession plans, and role model sales and customer experience standards.

Responsibilities

• Lead, coach, and motivate a team to deliver business goals and create a positive work environment.
• Set and review individual and team targets, providing regular feedback and in-the-moment coaching.
• Recruit and onboard new team members, ensuring successful integration and development.
• Manage customer flow and cultivate a client-centric experience; optimize data capture and client database.
• Drive sales for assigned product categories, analyze performance, and implement actions to improve KPIs.
• Lead store operations in the absence of senior management, including opening/closing and inventory management.

Requirements

• Proven experience leading a team in a luxury retail or similar environment.
• Strong commercial acumen with the ability to drive sales and business results.
• Excellent communication and interpersonal skills, with a commitment to diversity and teamwork.
• Ability to coach and develop talent, manage performance, and secure succession plans.
• Passion and product knowledge for the managed category and a client-centric mindset.
• Agile, creative, and commercial approach to problem solving with an interest in fashion, art, and culture.