Summary
The Department Manager, Leather Goods leads a department or floor to achieve business targets by coaching and developing client advisors, supporting the Store Manager, and driving client development and succession planning. The role focuses on delivering exceptional client experiences, growing category sales, and ensuring operational standards are met.
Responsibilities
- Lead and coach the team to deliver business goals and create a positive work environment
- Set individual and team goals and manage performance through regular feedback
- Recruit and develop talent in collaboration with store leadership to secure succession plans
- Role model selling techniques and support team sales to improve KPIs
- Manage customer flow to ensure each client receives appropriate service
- Develop the customer database by optimizing data capture and integrity
- Drive sales for the assigned category and analyze performance to create improvement actions
- Maintain inventory and oversee inventory management and operational procedures
- Lead the store in the absence of senior management, including opening and closing duties
Requirements
- Proven experience leading teams in a similar retail environment
- Effective communication and interpersonal skills
- Strong commercial acumen and ability to develop creative solutions
- Passion and knowledge of the leather goods product category
- Client centric mindset with dedication to exceed expectations
- Committed team player willing to work alongside the team
- Interest in fashion, art and culture
- Fluent in English
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