Summary
The Designated Selling Associate (DSA) is a brand-focused salesperson who builds one-on-one customer relationships and drives sales for a specific jewelry brand at the NYC Flagship. The DSA educates customers and peers on product knowledge and brand trends while using in-store and digital selling tools to meet sales goals. This role requires strong customer service, merchandising, and appointment-based selling skills.
Responsibilities
- Set and achieve sales goals for in-store and digital selling using tools such as text, social media, and reservations
- Build and maintain lasting relationships with customers through appointment-based and walk-in selling
- Provide product education, styling advice, and honest feedback to customers to drive purchases
- Collaborate with DSAs, Stylists, and surrounding departments and lead product knowledge meetings
- Maintain department presentation through stocking, remerchandising, displays, price markdowns, and merchandise transfers
- Provide product feedback to management to inform assortment decisions and open new Nordstrom Rewards accounts to grow sales
Requirements
- Excellent communication and interpersonal skills with the ability to cultivate customer relationships
- Ability to work effectively in a competitive team environment and prioritize multiple tasks in a fast paced setting
- Flexible availability to meet business needs and support occasional work in other departments
- Ability to read and act on sales reporting, and educate customers on brand and product trends
- Confidence selling across high and low price points and a strong understanding of customers wardrobe and style
- Physical stamina for continuous movement 6-8 hours per shift and ability to regularly lift up to 10 pounds and occasionally up to 25 pounds
