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Brobston Group is the #1 source for luxury fashion, jewelry, beauty, and home décor jobs in North America. We specialize in retail, corporate, and executive consulting roles. We offer both hands-on recruiting services and tailored job posting services to luxury brands and retailers. Brobston Group was founded by William Brobston in 2017 and is based in New York City.

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  • Digital Private Client Advisor - Client Services Center
Fendi
Fendi

Founded in 1925

Digital Private Client Advisor - Client Services Center

Type
Full time
Industry
Luxury Fashion
Location
New York, NY
Category
eCommerce
Remote
Hybrid
Seniority
Associate

Jobs inner cover
Jobs inner cover

Summary

Fendi

Founded in 1925

Digital Private Client Advisor - Client Services Center

Type
Full time
Industry
Luxury Fashion
Location
New York, NY
Category
eCommerce
Remote
Hybrid
Seniority
Associate

Application Type

Marketplace (external)

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the employer to apply directly.

Job Description

Summary

The Digital Private Client Advisor is a key ambassador of Fendi, responsible for elevating the digital client experience and driving sales through remote and in-person interactions. This role focuses on cultivating long-term relationships with high-value clients, leveraging digital tools, social media, live chat, and inbound calls to deliver a personalized luxury shopping experience. The ideal candidate is a proactive and results-driven professional with exceptional communication skills who can seamlessly blend digital engagement with traditional clienteling strategies.

Responsibilities
  • Develop and manage a portfolio of high-net-worth clients, fostering strong relationships through personalized outreach and engagement.
  • Collaborate with Client Relations teams on high-end client retention & development strategies while identifying and recruiting new high-potential prospects.
  • Utilize digital platforms including live chat, video calls, and messaging apps, to drive sales and provide bespoke shopping experiences.
  • Develop consignment program with top tier clients.
  • Maintain CRM records with detailed client insights to drive repeat business and anticipate client needs.
  • Act as a Fendi digital ambassador, ensuring a seamless omnichannel experience for clients and mentoring Client Service advisors on digital clienteling best practices.
  • Conduct virtual and in-person client appointments, offering expert styling advice and exclusive product recommendations.
  • Host during digital and in-person client events, providing exclusive and immersive experiences.
  • Respond to inbound phone and chat to convert high level prospects into loyal clients.
  • Stay ahead of fashion trends, new product launches, and luxury market shifts to ensure meaningful client conversations and inspire with relevant styling advices.
  • Drive personal sales targets and contribute to the overall penetration of high-end sales across all product categories.
Requirements
  • Minimum 5 years’ experience, luxury retail preferred.
  • Proven experience in luxury fashion digital sales, and client relations.
  • Strong digital fluency, including experience with social media, e-commerce, and virtual selling tools.
  • Exceptional communication and storytelling skills to embody the brand’s heritage and craftsmanship.
  • Highly self-motivated with a results-driven mindset and ability to work independently and innovate.
  • Strong clienteling skills with the ability to develop and maintain long-term client relationships.
  • Ability to adapt to new technologies and innovative selling methods.
  • Fashion-forward approach with a passion for styling and luxury etiquette.
  • Ability to build and maintain a client book of high-net-worth individuals, with a proven track record of strong sales performance.
  • Spanish language skills is a plus.
  • Flexible availability, some nights, weekends, and holidays.
  • Up to 10% travel.

We have summarized this job description for you, click apply to see more details from the employer.

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