Direct To Client Specialist - 2nd Shift

Summary

The Direct To Client Specialist handles client inquiries about care services via phone, email, and video, performs product assessments for repairs and quality, and meets productivity and quality objectives while using key systems and CRM tools. The role works a second shift schedule with a mix of in-office and work from home days and includes an initial training period.

Responsibilities

• Respond to client inquiries by phone, email, and video regarding care services
• Perform accurate product assessments for repairs and quality issues
• Determine repairability of items against store documentation
• Use CRM to access technical data and process repairs when instructions are not provided
• Handle payment questions and provide quotations
• Resolve customer service issues and escalate when necessary
• Meet assigned productivity and quality objectives

Requirements

• Excellent customer service and communication skills
• Strong command of the English language
• Ability to perform detailed product assessments related to repairs
• Comfort using CRM and other key systems
• Available to work the 2nd shift schedule including in office and remote days
• Available for mid shift training for 4 to 6 weeks