SummaryAs the Director, Commercial at The Landmark, you will lead the commercial excellence of Tiffany & Co.'s flagship store on Fifth Avenue. This critical leadership role involves spearheading initiatives to surpass business objectives and championing a client experience culture. You will drive store performance, foster talent development, and cultivate client relationships to ensure outstanding experiences.
Responsibilities- Lead the Commercial Function including Sales, Creative Visual Merchandising, Retail Learning, and Retail Performance teams through recruitment, training, and coaching.
- Drive exceptional client service, sales achievements, and elevated standards across a complex, high-volume environment.
- Oversee all aspects of retail operations to ensure efficient and profitable store performance.
- Establish and execute ambitious team and individual performance targets for The Landmark.
- Work cross-functionally to align all support functions and efforts with sales strategies to maximize revenue.
- Cultivate a highly collaborative and passionate culture that fosters initiative, innovation, and brand loyalty.
- Deliver clear performance expectations, consistent feedback, and insightful reviews to optimize individual and team contributions.
- Embody the Tiffany brand through elegance, sophistication, and professionalism.
- Foster meaningful relationships with clients and partners to elevate the brand's presence and drive sales.
- Proactively assess the competitive landscape and identify opportunities to differentiate The Landmark.
Requirements- Proven experience managing a large, freestanding flagship luxury boutique with oversight of 75+ client advisors and $50 MM+ in annual sales.
- Distinguished track record of superior commercial and client development skills.
- Prior executive-level management of multiple functions beyond sales.
- Bachelor’s Degree in a related field is preferred.
- Exceptional written and verbal communication skills.
- Strong interpersonal skills and a high degree of emotional intelligence (EQ).
- Multilingual capabilities, with proficiency in French preferred.
- Proficiency with Microsoft Office, Word, Excel, Outlook, Visio, Power Point, Client tracking systems and Point of Sales (POS) system.
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